Delete your account

The account owner can delete a Repli account and everything in it at any time, without writing to us.

1. Sign in and open Settings, Your account.
2. Under Your data, press Download all data if you want a copy first.
3. If you have a paid plan, cancel it under Billing, Manage subscription.
4. Press Delete this account, type the account name and your password, and confirm.

What is deleted

The account, its team members, chatbots, knowledge, conversations, leads, requests, connections and settings are removed straight away. Payment records that the law requires us to keep are kept by our payment provider for that period only.

Visitors who chatted with a business

If you chatted with a business that uses Repli and want your messages removed, ask that business: they can delete conversations, or their whole account. You can also write to us through the details on the privacy page and we will pass the request on.