The chat window your visitors see

The start screen

The chat opens on your chatbot's picture, a short description, and two buttons: Add your details and Start a conversation. Home, Messages and Account sit at the bottom. Details a visitor adds on the Account screen are kept in their browser and shared with your team only when they ask for a person or leave a message.

To open straight on the conversation instead, turn on "Skip the start screen" under Widget & Embed.

Talk to human agent

This button opens a window asking for a name, an email address and optionally a phone number (an email or a phone number is needed, so your team can reach the visitor if they leave). The button shows that it is working while it sends. Your team sees the chat under "Needs a person".

Language

The chat window uses the reply language you set for the chatbot, otherwise the visitor's browser language, otherwise English. The language you choose for the Repli app itself does not change what visitors see. Some of the newest texts, such as the start screen and the details windows, are in English only for now.