Integration Studio: Google Drive, WhatsApp, Instagram and Facebook

Where to find it

Open Integration Studio in the left menu. Only the Admin sees it. It shows four apps, each with a badge that says Connected or Not connected. Press an app to open its panel.

Google Drive: learn from your files

1. Open Google Drive and press Connect Google Drive. Sign in with Google and allow read-only access.
2. Back in Integration Studio, choose the chatbot, then browse or search your Drive. Docs, Sheets, Slides, PDF, Word, PowerPoint, text and CSV files are shown.
3. Tick the files, or a whole folder (a folder adds every file inside it, down to three levels), and press Add to chatbot.

Each choice becomes a source under Knowledge in the chatbot. Like other sources, it can be read again every day or every week, so an edited Doc reaches your chatbot without you doing anything.

Repli only reads. It never changes, moves or deletes anything in your Drive. Press Disconnect at any time: access is withdrawn at Google. What the chatbot already learned stays, but the files are no longer read again.

WhatsApp, Instagram and Facebook: answer your customers

1. Open the app and press Continue with Facebook. Sign in with the Facebook account that manages your WhatsApp Business account, your Instagram professional account or your Page.
2. Choose the number, account or Page, and the chatbot that should answer.
3. Press Connect. Repli checks it with Meta and starts answering. Send a message to try it.

• Instagram needs a professional (business or creator) account linked to a Facebook Page.
• Facebook and Instagram can be connected and disconnected on their own, even when they use the same Page.
• A WhatsApp number connected this way stays connected for about 60 days. Integration Studio tells you before it ends, and Reconnect renews it.
• Meta charges its own WhatsApp fees directly. Repli adds nothing.

When a customer asks for a person, or your rules say they should have one, the team is alerted and can answer from Conversations, exactly as on your website. While a person has the chat, the chatbot stays quiet.

Prefer to paste the tokens yourself? That still works under Settings, WhatsApp and Settings, Messenger and Instagram.

Single sign-on for your team

When single sign-on is switched on for your Repli, the sign-in and sign-up pages show a Continue with single sign-on button. It uses the sign-in options chosen for it, such as email, Google, Microsoft or your company login. If you already have a Repli account with the same email, you are signed in to it. If you are new and press the sign-up button, an account is created for you.